Reservation Policies

Studio Class/Strength Camp Reservation Policy:    We highly recommend you to make a reservation in advance for studio classes  which can be done by going to your on-line account. Reservations can be made up to seven days in advance . Members who have not reserved a class will be put on stand-by if the class if full and will only be allowed entrance after reserved and waitlisted members have been checked-in. Reserved members who do not make it to class on-time may lose their spot, to walk-ins or waitlisted members and will be subject to our late cancel/no-show policy. Instructor reserves the right to deny access into class for those arriving late, so it is advised to arrive 10 minutes prior to start time.  Payment in full must be collected before appointments can be reserved.

 

Studio Class Cancellation Policy:   All cancellations for reserved classes must be made twelve hours in advance to avoid a $5 “No-Show/Late Cancel Charge”. Failure to show for your reservation will result in a similar charge.  Cancellations can be made by going to your on-line account or by calling our membership experience team at the appropriate location.

 

Studio Class Wait-lists Policy:  If you choose to be placed on a wait list for a full class, please pay attention to your text/email. In the event a spot in class opens, you will automatically receive a text/email in order to confirm or deny your attendance. If you do not respond, you will automatically be placed on the active roster. Please respond as soon as possible so we can reserve your spot or offer it to someone else.

 

Personal Training Cancellation Policy (includes 1:1, Jump Starts, Assessments, Fit 3D scans):All Cancellations for reserved personal training appointments must be made 12 hours in advanced to avoid a loss of session. Failure to show for your reservation will result in a similar loss of session penalty. Cancellations can be made by contacting your trainer directly.