Reservation Policies

Reservation Policy:

Reservations are required to guarantee your spot in class.

Studio Class/Strength Camp Reservation Policy: We highly recommend you to make a reservation in advance for studio classes which can be done by going to your on-line account. Reservations can be made up to seven days in advance . Members who have not reserved a class will be put on stand-by if the class if full and will only be allowed entrance after reserved and waitlisted members have been checked-in. Reserved members who do not make it to class on-time may lose their spot, to walk-ins or waitlisted members and will be subject to our late cancel/no-show policy. Instructor reserves the right to deny access into class for those arriving late, so it is advised to arrive 10 minutes prior to start time. Payment in full must be collected before appointments can be reserved.

Studio Class/Strength Camp Cancellation Policy: All cancellations for reserved classes must be made four hours in advance to avoid a $5 “No-Show/Late Cancel Charge” or loss of session. Failure to show for your reservation will result in a similar charge or loss of session. Cancellations can be made by going to your on-line account or by calling our membership experience team at the appropriate location.

Studio Class/Strength Camp Wait-lists Policy: If you choose to be placed on a wait list for a full class, please pay attention to your text/email. In the event a spot in class opens, you will automatically receive a text/email in order to confirm or deny your attendance. If you do not respond, you will automatically be placed on the active roster. Please respond as soon as possible so we can reserve your spot or offer it to someone else.

Personal Training Cancellation Policy (includes 1:1, Jump Starts, Assessments, Fit 3D scans):All Cancellations for reserved personal training appointments must be made 12 hours in advanced to avoid a loss of session. Failure to show for your reservation will result in a similar loss of session penalty. Cancellations can be made by contacting your trainer directly.

IMPORTANT NOTE:
Please make sure to ALWAYS check your account prior to booking (under “account details” on desktop OR under “your passes” on the Mind-Body app) to ensure you have classes/sessions remaining. You will incur a drop in fee between $15.00-$30.00 (depending on class type) if you go over your allotted sessions for your billing cycle .

**Please disregard if your membership has unlimited classes and/or sessions **

As a rule of thumb, the best practice is to ALWAYS RESERVE and ARRIVE at least 5 MINUTES PRIOR TO CLASS