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Privacy Policy

By using Flow Fitness, you accept these terms. We may update them anytime, and your continued use means you agree.

How we protect your information

‍Last updated: December 7, 2025.

Flow Fitness (“Flow Fitness,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect about you. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us online or in our clubs located in Seattle, Washington.

By accessing our website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our website and services.

1. Who We Are

Flow Fitness is a fitness and wellness company with locations in Seattle, Washington. We offer gym memberships, fitness classes, personal training, and related wellness services.  

This Privacy Policy applies to:

  • Our public website and any subdomains (the “Site”)  
  • Online forms submitted through the Site  
  • Any mobile or web applications we operate (if and when applicable)  
  • In‑club digital forms or online membership tools that link to this Privacy Policy

This Policy does not apply to websites or services we do not own or control, including third‑party websites used for online membership enrollment (described in Section 6).

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Information”). The categories of Personal Information we may collect include:

2.1 Information You Provide Directly

We collect information you choose to provide when you interact with us, including when you:

  • Fill out web forms (for example, “Contact Us,” trial pass requests, tour requests, or waitlists)  
  • Request information about memberships, classes, or services  
  • Sign up for newsletters or marketing communications  
  • Enter promotions, surveys, or events  
  • Communicate with us via email, phone, or chat

Examples of information you may provide:

  • Contact details: name, email address, phone number, mailing address  
  • Membership‑related details: preferred location, membership interests, fitness goals, availability  
  • Account or billing information: only to the extent provided to us directly (see Section 6 for third‑party processing)  
  • Other information you choose to provide in open‑text fields

We ask that you do not provide sensitive personal information (such as medical information, health diagnoses, or financial account numbers) in open web form fields unless explicitly requested and appropriate in context.

2.2 Information Collected Automatically

When you use our Site, we and our service providers may automatically collect certain information about your device and usage through cookies and similar technologies. This may include:

  • Device identifiers (e.g., IP address, browser type, operating system)  
  • Usage data (pages visited, links clicked, referring/exit pages, time and date of visits, time spent on pages)  
  • Approximate location information derived from your IP address

We use this information to understand how visitors use our Site, to improve performance, and to maintain security.

2.3 Information from Third Parties

We may receive information about you from:

  • Third‑party membership enrollment providers (for example, when you start or complete an online membership application via a third‑party platform)  
  • Payment processors and scheduling or booking platforms  
  • Marketing and analytics service providers (e.g., aggregate traffic data, campaign performance)  
  • Social media platforms when you interact with our pages or accounts

The information we receive will depend on the third party’s privacy practices and your settings with them.

3. How We Use Your Information

We use your Personal Information for the following purposes:

  1. To provide and manage our services  
    • Process inquiries, trial requests, and membership‑related requests  
    • Communicate with you about your membership, bookings, or account  
    • Schedule and manage classes, events, and services
  2. To operate and improve our Site and business  
    • Monitor and analyze Site usage, performance, and trends  
    • Diagnose technical problems and maintain security  
    • Develop new services and features
  3. For customer support and communication  
    • Respond to your questions, comments, or requests  
    • Send service‑related communications (for example, operational emails or policy updates)
  4. For marketing and promotional purposes  
    • Send you newsletters, offers, or promotions related to Flow Fitness, in accordance with applicable law  
    • Personalize content and communications based on your interactions with us
  5. For safety, security, and legal compliance  
    • Protect the rights, property, and safety of Flow Fitness, our members, staff, and the public  
    • Detect, prevent, and respond to actual or suspected fraud or unlawful activity  
    • Comply with applicable laws, regulations, legal processes, and law enforcement requests

We will only use your Personal Information for purposes that are compatible with the purposes described above, unless we obtain your consent or are otherwise required or permitted by law.

4. Cookies and Similar Technologies

We and our service providers use cookies, pixels, and similar technologies to collect and store certain information when you visit our Site.

  • Cookies are small data files placed on your device that allow us to recognize your browser and store preferences.  
  • Pixels or web beacons are tiny images embedded in web pages or emails that help measure usage and effectiveness.

We may use these technologies to:

  • Remember your preferences and settings  
  • Understand how you use and move through the Site  
  • Improve the performance and content of the Site  
  • Support marketing and analytics

You can modify your browser settings to refuse some or all cookies or to alert you when cookies are being sent. If you disable or reject cookies, some features of the Site may not function properly.

5. How We Share Your Information

We do not sell your Personal Information. We may share your information in the following situations:

5.1 Service Providers and Vendors

We share Personal Information with trusted third‑party service providers who perform services on our behalf, such as:

  • Website hosting and maintenance  
  • Data storage and backup  
  • Membership and billing platforms  
  • Email and communication tools  
  • Analytics and marketing support

These service providers are authorized to use your information only as necessary to provide services to us and are subject to contractual obligations to protect your information.

5.2 Third‑Party Membership Enrollment Provider

We use a third‑party provider to handle online membership enrollments, including payment processing and certain account functions. When you click a link from our Site to start or complete an online membership application:

  • You are routed to a third‑party website or platform that we do not control.  
  • The third party may collect, use, and store your Personal Information in accordance with its own privacy policy and terms.  
  • We may receive certain information from that provider related to your membership status, enrollment details, or account.

We encourage you to review the privacy policy and terms of use of the third‑party provider before submitting your information through their site.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your information may be transferred as part of the transaction, subject to any applicable legal requirements.

5.4 Legal and Safety Obligations

We may disclose your information:

  • To comply with applicable laws, regulations, or legal processes  
  • In response to valid requests by public authorities (e.g., law enforcement)  
  • To protect and defend our rights, property, or safety, or that of our members, staff, or the public  
  • To detect, prevent, or address suspected fraud, security issues, or unlawful activity

6. Third‑Party Websites and Services

Our Site may contain links to third‑party websites or services, including for membership enrollment, scheduling, social media, or partner offers.  

We are not responsible for the privacy practices, content, or security of those third parties. If you choose to visit or use any third‑party services, you do so at your own risk and should review their privacy policies and terms of use.

7. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect your Personal Information from unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the security of any passwords or account credentials associated with our services or third‑party platforms.

8. Data Retention

We retain Personal Information for as long as reasonably necessary to:

  • Provide our services and operate our business  
  • Fulfill the purposes described in this Privacy Policy  
  • Comply with legal, tax, or accounting obligations  
  • Resolve disputes and enforce our agreements

When we no longer have a legitimate business need or legal requirement to retain your information, we will delete it, anonymize it, or securely store it until deletion is possible.

9. Your Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your Personal Information. While specific rights can vary, they may include:

  • Access: The right to request confirmation that we process your Personal Information and to obtain a copy of that information.  
  • Correction: The right to request that we correct inaccurate or incomplete Personal Information.  
  • Deletion: The right to request that we delete certain Personal Information, subject to legal exceptions.  
  • Restriction or objection: The right to request restriction of or object to certain processing activities.  
  • Opt‑out of marketing: The right to opt out of receiving marketing communications.

We will respond to requests in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.

9.1 How to Exercise Your Rights

To exercise your rights or submit a privacy‑related request, please contact us using the information in Section 12.  

To opt out of marketing emails, you can:

  • Use the unsubscribe link included in our marketing emails, or  
  • Contact us directly and request removal from marketing lists.

Please note that even if you opt out of marketing communications, we may still send you non‑marketing messages related to your membership or services (such as transactional or service notices).

10. Children’s Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13 without appropriate parental consent where required by law.

If we learn that we have collected Personal Information from a child under 13 without verifiable parental consent, we will take reasonable steps to delete that information. If you believe a child has provided us with Personal Information, please contact us using the information in Section 12.

11. Residents of Washington and the United States

Flow Fitness operates primarily in Seattle, Washington, and our services are intended for individuals located in the United States.

We process your information in accordance with applicable U.S. federal laws and Washington State law. To the extent any state‑specific privacy rights apply to you, we will respect and respond to those rights consistent with applicable law.

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home jurisdiction.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you can contact us at:

Flow Fitness Fremont
311 Terry Ave N.
Seattle, WA 98109

206-621-7246

Flow Fitness South Lake Union
710 N 34th St.
Seattle, WA 98103

206-268-0816

Please do not include sensitive personal or financial information in email communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we update the Policy, we will revise the “Last updated” date at the top of this page.

Where required by law, we will notify you of material changes, which may include posting a notice on our Site or sending you a direct communication.

Your continued use of the Site or our services after any changes become effective means you accept the updated Policy.

14. No Legal Advice

This Privacy Policy is provided for general informational purposes regarding our privacy practices and is not intended as legal advice. You should consult with an attorney regarding any legal questions or obligations related to privacy, data protection, or compliance.