Reservation Policy

‍Studio Class Reservation Policy (includes Strength Camp)

We highly recommend you to make a reservation in advance for studio classes. Reservations can be made up to seven days in advance, by going to your on-line account.

Members who have not reserved a class will be put on stand-by if the class if full and will only be allowed entrance after reserved and waitlisted members have been checked-in.

Members who have made a reservation but do not make it to class on-time may lose their spot to walk-ins or waitlisted members and will be subject to our late cancel/no-show policy.

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Always reserve a spot in class and arrive at least 5 minutes prior to class.

‍Late arrivals will be considered no-show and can't interrupt the class. Instructors reserve the right to deny access into class for those arriving late to avoid impacting other members already in class, so it is advised to arrive 5 minutes prior to start time. Payment in full must be collected before appointments can be reserved.

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Studio Class Wait-lists

You can choose to be placed on a waitlist for a full class. By joining the waitlist, you're signing up for the class and will be ready to attend—you'll receive updates until then.

In the event a spot in class opens, you will automatically be placed on the active roster unless you respond within the published window. Once in the active roster, the regular cancellation policy will apply. Please respond as soon as possible so we can reserve your spot or offer it to someone else.

Studio Class Cancellation Policy

Class reservations may be cancelled up to 12 hours before class begins without charge. For cancellations made less than 12 hours before class, a Late Cancellation Fee of $20 applies. For classes missed entirely or cancelled less than 2 hours before start time, a no-show fee of $25 applies.

Failure to show up for your reservation will result in a similar charge.

Cancellations can be made by going to your on-line account or by calling our membership experience team at the appropriate location.

If you see a “No-show/Late Cancel Charge” that you believe is made in error, please contact our team at the front desk.

Personal Training Cancellation Policy (includes 1:1, Jump Starts, Assessments, Fit 3D scans)

All cancellations for reserved personal training appointments must be made 12 hours in advance to avoid a loss of session.

Failure to show for your reservation will result in a similar loss of session penalty.

Cancellations can be made by contacting your trainer directly.

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IMPORTANT NOTE:

Please make sure to always check your account prior to booking (under “account details” on desktop, or under “your passes” on the Mind-Body app) to ensure you have classes/sessions remaining. You will incur a drop in fee if you go over your allotted sessions for your billing cycle.