Terms of service

‍Last updated: December 7, 2025

These Terms of Service (“Terms”) govern your access to and use of the websites, online services, and in‑club services provided by Flow Fitness (“Flow Fitness,” “we,” “us,” or “our”). By accessing our website, submitting information through our online forms, purchasing a membership, or using any of our facilities or services, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use our website, facilities, or services.

1. Who We Are

Flow Fitness operates fitness and wellness facilities in Seattle, Washington, and offers related services including gym access, fitness classes, training, and wellness programming (collectively, the “Services”).

These Terms apply to:

• Our public website and any subdomains (the “Site”)  
• Online forms, trial passes, event registrations, and other digital tools that link to these Terms  
• Use of our physical locations, facilities, and equipment, to the extent referenced herein or incorporated into your membership agreement

Additional terms, such as a membership agreement, liability waiver, or club rules, may apply to specific Services. If there is a conflict between these Terms and any specific written membership agreement signed by you, the membership agreement will typically control with respect to that subject matter.

2. Eligibility

To use the Site and most Services, you must:

• Be at least 18 years old, or the age of majority in your jurisdiction, and  
• Have the legal authority to enter into these Terms on your own behalf or on behalf of another person (such as a minor child) whom you enroll or authorize.

Use of our facilities by minors may be permitted subject to parental or guardian consent, supervision requirements, and club rules.

By using the Site or Services, you represent and warrant that you meet these eligibility requirements.

3. Account Creation and Online Enrollment

3.1 Third‑Party Membership Enrollment

Online membership enrollment, certain account management functions, and payment processing are handled through a third‑party provider. When you click a link on our Site to enroll or manage your membership:

• You will be redirected to a third‑party platform that we do not control.  
• Your use of that platform is governed by the third party’s terms and privacy policy.  
• Information you provide there may be shared with us for membership and service purposes.

You are responsible for reviewing and agreeing to any third‑party terms before submitting your information.

3.2 Account Security

If you create an account with Flow Fitness or with our third‑party provider:

• You are responsible for maintaining the confidentiality of your login credentials.  
• You agree to notify us or the third‑party provider promptly of any unauthorized access or suspected breach.  
• You are responsible for all activities that occur under your account unless caused by our negligence or misconduct.

We reserve the right to refuse service, terminate accounts, or remove or edit content in our discretion, subject to applicable law and your membership agreement.

4. Memberships, Fees, and Billing

4.1 Membership Agreements

Memberships, passes, packages, and other paid offerings may be subject to separate written agreements, disclosures, or sign‑up terms (your “Membership Agreement”). Those terms govern:

• Pricing and fees  
• Commitment periods and renewal  
• Freeze, cancellation, and refund policies  
• Guest privileges and add‑ons

You should carefully review your Membership Agreement before purchase. If you have questions about your specific membership type, contact us using the details in Section 17.

4.2 Billing and Payments

Unless otherwise stated:

• Fees are quoted in U.S. dollars and are subject to applicable taxes.  
• You authorize us and/or our designated third‑party processor to charge your chosen payment method for recurring membership dues, one‑time fees, and other authorized charges.  
• You agree to provide current, complete, and accurate billing information, and to update it as needed.

If a payment is declined or returned, we may:

• Reattempt the charge  
• Assess reasonable returned payment or late fees, as permitted by law and disclosed in your Membership Agreement  
• Suspend or terminate your access to Services until your account is brought current

5. Use of Facilities and Services

5.1 Assumption of Risk

Your use of our facilities, equipment, classes, and Services involves inherent risks of injury, illness, or other harm, including but not limited to:

• Strains, sprains, and other musculoskeletal injuries  
• Cardiovascular events  
• Exposure to contagious illnesses

You understand and voluntarily assume all risks associated with participation in physical activities at or through Flow Fitness, to the fullest extent permitted by law.

5.2 Health and Medical Considerations

You are responsible for determining whether our Services are appropriate for your physical condition and health status. You should consult a physician before starting any new exercise program, especially if you:

• Have a history of heart disease, high blood pressure, respiratory issues, joint or back problems, or other health conditions  
• Are pregnant, postpartum, or recently injured  
• Take medications that may affect your exercise tolerance or safety

Flow Fitness staff are not medical professionals and do not provide medical advice, diagnosis, or treatment. Any general fitness or wellness guidance we provide is not a substitute for professional medical advice.

5.3 Club Rules and Code of Conduct

To promote a safe and respectful environment, you agree to comply with all posted and communicated club rules, policies, and guidelines, which may address:

• Proper use of equipment and facilities  
• Hygiene and attire  
• Guest policies  
• Locker room and privacy rules  
• Class reservations and cancellation rules  
• Prohibited conduct

You agree not to:

• Engage in harassing, abusive, discriminatory, or unsafe behavior  
• Damage, misuse, or remove equipment or property  
• Bring weapons or illegal substances onto the premises  
• Use our Services for commercial training or business activities without our written consent

We reserve the right to refuse entry, suspend, or terminate Services to any person who violates these Terms or club rules, or whose conduct we reasonably believe poses a risk to others or to our property, subject to applicable law and any obligations under your Membership Agreement.

6. Intellectual Property

6.1 Site Content

The Site and its contents, including text, graphics, logos, images, videos, and software (collectively, “Content”), are owned by or licensed to Flow Fitness and are protected by copyright, trademark, and other laws.

Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Site and Content solely for your personal, non‑commercial use.

You agree not to:

• Copy, reproduce, modify, distribute, display, or create derivative works from the Content, except as permitted by law or with our express written consent  
• Use any automated means (such as bots or scraping tools) to access or collect information from the Site, except as allowed by applicable law  
• Remove or alter any copyright, trademark, or other proprietary notices

6.2 Trademarks

“Flow Fitness” and any associated logos, slogans, or service names are trademarks of Flow Fitness. You may not use our trademarks without our prior written consent.

7. User‑Generated Content

We may allow you to submit or share content, such as testimonials, reviews, messages, or comments (“User Content”).

By submitting User Content, you represent and warrant that:

• You own or have the necessary rights to submit the content  
• The content is accurate to the best of your knowledge  
• The content does not violate the rights of any third party or any law

You grant Flow Fitness a non‑exclusive, worldwide, royalty‑free, sublicensable license to use, reproduce, modify, publish, display, and distribute your User Content in connection with operating, marketing, and improving the Services, in any media now known or later developed, subject to applicable law and our Privacy Policy.

We may, but are not obligated to, review, monitor, or remove User Content in our discretion.

8. Privacy

Your use of the Site and Services is also governed by our Privacy Policy, which describes how we collect, use, and disclose your personal information.

By using the Site or Services, you acknowledge that you have reviewed our Privacy Policy and consent to the practices described in it, as permitted by applicable law.

9. Third‑Party Services and Links

The Site may contain links or provide access to third‑party websites, platforms, or services, including:

• Membership and billing platforms  
• Scheduling or booking tools  
• Social media sites  
• Other partners or vendors

We do not control and are not responsible for third‑party content, services, policies, or practices. Your use of third‑party services is subject to those third parties’ terms and privacy policies.

Inclusion of any link or access on our Site does not imply endorsement by Flow Fitness.

10. Disclaimers

To the fullest extent permitted by law, and except as expressly stated in a written agreement signed by Flow Fitness:

1. Site and Services “As Is”
   The Site and Services are provided “as is” and “as available,” without warranties or guarantees of any kind, whether express, implied, or statutory.
2. No Warranties
   We specifically disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, and non‑infringement, to the maximum extent allowed by law.
3. No Guarantee of Results
   We do not guarantee any particular fitness, health, or wellness results. Individual outcomes may vary based on personal factors and effort.
4. Availability and Errors
   We do not warrant that the Site or Services will be uninterrupted, secure, or error‑free, or that any defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

• Flow Fitness and its owners, officers, employees, trainers, contractors, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of (or inability to use) the Site or Services, even if we have been advised of the possibility of such damages.
• Our total aggregate liability to you for any and all claims arising out of or relating to these Terms, the Site, or the Services will not exceed the amount you paid to Flow Fitness for Services in the twelve (12) months preceding the event giving rise to the claim, or one hundred U.S. dollars (USD $100), whichever is greater.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, such as liability for gross negligence or willful misconduct.

12. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Flow Fitness and its owners, officers, employees, trainers, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use or misuse of the Site or Services  
• Your violation of these Terms or any applicable law  
• Your violation of any third‑party rights, including intellectual property or privacy rights

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims.

13. Suspension and Termination

We may, to the extent permitted by law and consistent with your Membership Agreement:

• Suspend or restrict your access to the Site or certain features at any time for any reason, including for maintenance or security  
• Terminate or limit your access to the Services for violation of these Terms, club rules, or other agreements with us, or for conduct we reasonably believe is unsafe, unlawful, or harmful

Termination or suspension of Services does not relieve you of any obligations to pay fees that are already due, except as otherwise provided in your Membership Agreement or required by law.

14. Changes to the Site, Services, and Terms

We may modify or discontinue all or part of the Site or Services at any time, with or without notice, subject to applicable law and your Membership Agreement.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as by email or a notice on the Site) if required by law or if the changes are material.

Your continued use of the Site or Services after the effective date of any updated Terms constitutes your acceptance of those changes.

15. Governing Law and Venue

These Terms and any dispute arising out of or relating to them, the Site, or the Services will be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

Subject to any arbitration agreement or other dispute resolution terms contained in your Membership Agreement, you agree that:

• The state and federal courts located in King County, Washington, will have exclusive jurisdiction over any suit not subject to arbitration, and  
• You consent to the personal jurisdiction and venue of those courts.

16. Dispute Resolution and Arbitration (If Applicable)

If you already use or plan to use an arbitration clause in your membership agreements, that clause should be harmonized with the language below. Your attorney should finalize this section.

Optional sample framework (to be reviewed by counsel):

1. Informal Resolution
   Before filing any claim, you agree to try to resolve the dispute informally by contacting us in writing and giving us a reasonable opportunity to respond.
2. Arbitration Agreement
   Except as otherwise provided by law or in your Membership Agreement, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services that cannot be resolved informally will be resolved by binding arbitration administered by a recognized arbitration provider, pursuant to its applicable rules, in Seattle, Washington.
3. Class Action Waiver
   To the fullest extent permitted by law, disputes will be resolved only on an individual basis and not as a plaintiff or class member in any purported class or representative proceeding.

Because arbitration and class action waivers can significantly affect your legal rights, these provisions should be tailored and confirmed by your legal counsel.

17. Contact Information

If you have questions or concerns about these Terms or the Services, please contact us:

Flow Fitness Fremont
311 Terry Ave N.
Seattle, WA 98109

206-621-7246

Flow Fitness South Lake Union
710 N 34th St.
Seattle, WA 98103

206-268-0816

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18. Miscellaneous

1. Entire Agreement
   These Terms, together with any written Membership Agreement or other policies referenced herein, form the entire agreement between you and Flow Fitness regarding the Site and general use of the Services.
2. Severability
   If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
3. No Waiver
   Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
4. Assignment
   You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

19. No Legal Advice

These Terms are intended as a general framework for our relationship with you as a gym member or Site user. They are not legal advice. You should consult your own legal counsel regarding your rights and obligations under applicable law.

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